read our terms

1. general provisions

1.1 these general conditions of sale govern all sales concluded on the website www.vesoi.com - e-commerce section, the only online shop for vesoi products.
1.2 we invite you to read carefully these general conditions of sale, defined in accordance with current legislation, before completing the purchase procedure.
1.3 the sales service governed by these general conditions is reserved exclusively for its end users who are 'consumers', meaning physical persons, over 18 years of age, who act for purposes not related to their commercial, entrepreneurial, craft or professional activity. vesoi reserves the right not to execute orders placed in breach of this policy or the general conditions of sale.

2. identification of the seller

2.1 the seller is vesoi srl, with registered office in via scarlatti, 67 80127 - napoli (na) italy, VAT number n. 07487610631, rea / cciaa napoli 621957, e-mail [email protected].

3. product information

3.1 the essential information and characteristics relating to the products, together with their price, are available on the site, which the consumer views before concluding the order.
3.2 the consumer acknowledges that the images and colors of the products on the site may differ from reality; the consumer will therefore have to rely exclusively on the description of the product and its characteristics of it reported on the site.

4. price

4.1 the price of the products indicated on the site is expressed in euros and includes VAT. any delivery costs must be added to the price of the products, which will be indicated separately in the order form, if applicable, the amount of which varies according to the delivery method as well as customs duties where due.

5. conclusion of the contract

5.1 to conclude the purchase contract for one or more products, the consumer must complete the order form and transmit it electronically to vesoi, the conclusion of the contract is subject to the payment of the full amount by the consumer with one of the methods of expected payment.
5.2 to purchase the products, the consumer must (1) insert the selected products in the "shopping cart" by clicking on the appropriate button, (2) fill in the order proposal, (3) select the payment method, (4) accept the general conditions and (5) send the order proposal to vesoi.
5.3 the transmission of the order proposal constitutes a purchase proposal relating to the selected products, governed by these general conditions and binding for the consumer, without prejudice to the right of withdrawal provided for in article 10 below. the transmission of the order proposal by the consumer entails the obligation of the latter to pay the price of the products ordered.
5.5 the form with the order proposal and the consumer data relating to the order proposal will be kept by vesoi for the period of time required by current legislation, as described in the privacy policy.
5.6 vesoi may, at its discretion, refuse an order proposal within 30 days of receipt of the same. in this case, no amount will be due by the consumer to vesoi. the refusal of an order proposal may occur, by way of example and not limited to, in the following cases: (1) in the event that there is a report, or suspicion, of fraudulent or illegal activity, including the suspicion that the purchases are made for commercial purposes; or (2) in case of non-fulfillment by the consumer of his obligations deriving from a previous contract concluded with vesoi.
5.7 in the event of unavailability of one or more products ordered, the consumer will be notified by e-mail. in this eventuality the order proposal is canceled, or accepted only for the products available. in case of partial acceptance, the consumer is required to pay only the price for the available products (if the payment is made by credit card or paypal, the consumer will be refunded the amount due to him.)
5.8 in compliance with the provisions of article 51, paragraph 7, of legislative decree no. 206 of 6 September 2005 ("consumer code"), the order confirmation will contain a summary of the essential characteristics of the products purchased, a detailed indication of the price and payment methods, information relating to delivery costs, if provided the conditions and methods of exercising the right of return.
5.9 following receipt of the order confirmation, the order can no longer be canceled or modified. the return of products already shipped must be carried out in accordance with the procedure set out in the following article 10.

6. payment methods

6.1 the consumer can make the payment exclusively by credit card, paypal or bank transfer. the conclusion of the order procedure will be considered effectively completed, following the completion of the payment operations. in the event that the debit proves impossible, the customer will not be able to complete the purchase procedure.
6.2 transactions will be debited to the consumer's credit card only after: (1) the credit card details have been verified; (2) authorization has been received from the company issuing the credit card used by the consumer.
6.3 payments can also be made by bank transfer. all costs and expenses (including any commissions associated with the bank transfer that may be charged, from time to time, to the consumer by his bank, remain the responsibility of the consumer. Payment must be made no later than 7 (seven)) working days from the date of order confirmation.
6.4 in the case of an invoice, the request must be made at the same time as the order and will be issued on the basis of the information provided by the consumer. changes to the invoice after its issue are not allowed. it will not be possible to request an invoice following the order.

7. transport and delivery

7.1 the purchased products will be delivered by courier selected by vesoi. the products will be delivered to the address indicated by the consumer in the order proposal. no deliveries are made to post office boxes and/or similar.
7.2 except in the event of force majeure events, unforeseeable circumstances or agreements between the consumer and the courier, deliveries will be made within 10 working days from the date indicated in the order confirmation.
7.3 all products will be delivered in their original packaging. it is forbidden to damage the original packaging which is an integral part of the products purchased. at the time of delivery, the consumer (or his delegate) must: (1) check that the number of packages delivered corresponds to that indicated in the delivery note; (2) check that the packaging and the relative seals are intact, not damaged, not wet or altered in any way; (3) sign the delivery document. any damage to the packaging and / or products or the mismatch in the number of packages or information must be immediately notified in writing on the courier's delivery note. where permitted by current legislation, once the courier's document has been signed without the consumer having raised any objections, the consumer will not be able to make any objection about the external characteristics of the delivered package; it is understood that the consumer may also raise objections later, in accordance with the provisions of the following article 13 if such disputes concern the products.

8. right of withdrawal

8.1 pursuant to article 52 of the consumer code, the consumer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from the date on which the consumer (or his delegate to receive the products) materially enters in possession of the products themselves.
8.2 to exercise the right of withdrawal, the consumer must send a communication, within the terms indicated in the previous article 8.1, to the following e-mail address [email protected], or use the appropriate form on the site.
8.3 once the withdrawal from the contract has been exercised, the consumer must return, no later than 14 (fourteen) calendar days following the request for withdrawal, the products themselves to the following address, choosing the most appropriate shipping method for the value of the products: vesoi srl via vittorio emanule, 209 80022 arzano (na) italy. the consumer is required to return the purchased products at his own expense and care; vesoi advises the customer to make insured shipments being the customer's responsibility for any damage or loss that may occur during transport. the customer is also responsible for any customs duties associated with the return. the products must be returned intact, unused, undamaged and in their original packaging complete in all their parts (including packaging and any documentation and accessory equipment). the consumer is solely responsible for any decrease in the value of the product resulting from handling the product other than that necessary to ascertain its nature, characteristics and functioning. when a product is returned, operators must first ascertain that it has not been used or damaged and whether it is possible to authorize the return. Following this analysis, the customer will receive an e-mail confirming the success or failure of the return. in the event of a negative outcome, on the other hand: in the event that the methods and terms for exercising the right of withdrawal are not respected, within 14 days of sending the e-mail with which the customer will be notified of the non-acceptance of the return and the customer can choose to get back, at his own expense, including any customs duties, the products in the state in which they were returned to vesoi, notifying the same, according to the methods that will be communicated to the customer. otherwise, Vesoi will be able to keep the products, in addition to the sums already paid for their purchase.
8.4 if the right of withdrawal is exercised following the methods and terms indicated in this paragraph, vesoi will reimburse, according to the methods and terms indicated here, the sums already paid by the customer for the purchase of the products. vesoi will refund in full the sums paid by the consumer within 30 days from the date on which vesoi will have received the products returned by the consumer this refund will be made by vesoi with the same payment methods used by the consumer for the initial transaction, unless otherwise expressly agreed between the parties and on condition that the consumer does not have to incur additional expenses for such reimbursement.
8.5 the right of withdrawal is excluded for products made to measure, special or customized products expressly configured on customer requests to which we recommend that you inquire before purchase whether the withdrawal is allowed on the type of product you are interested in.

9. conformity - guarantee

9.1 should the products sold by vesoi show production defects or any alleged lack of conformity, the consumer will be required to contact the online assistance, by e-mail or by post, at the addresses indicated below:
vesoi srl c.a. e-commerce office [email protected]
9.2 the sale of the products is subject to the legal guarantees provided for by articles 129, 130 and 132 of the consumer code. Pursuant to these regulatory provisions, the consumer has the right to obtain the total restoration of the conformity of the goods by, at his choice, repair or replacement, and at no cost to him. in the event that one of these remedies is objectively impossible or excessively burdensome compared to the other, according to the provisions of article 130, paragraph 7, of the consumer code, the consumer will be able to obtain a reasonable reduction in the price of the products or, alternatively, the termination of the contract. these consumer rights expire if the alleged lack of conformity is not reported to vesoi within 20 days from the date on which he discovered this defect. in any case, the action aimed at asserting an alleged lack of conformity is prescribed by law within 26 (twenty-six) months from the date on which the products were delivered to the consumer.
9.3 in the event that the consumer requests the repair or replacement of the products due to an alleged lack of conformity of the same in the terms referred to in this article 13, the delivery costs for the return to vesoi of the products to be repaired or from replace, as well as all costs for returning the repaired or replaced products to the consumer, will remain solely the responsibility of vesoi.

10 guarantee of authenticity and intellectual property rights

10.1 vesoi guarantees the authenticity of all products purchased on the site. Vesoi brand products are made on exclusive designs and subjected to the most rigorous quality controls. the use of natural materials such as iron, brass, concrete, gives the luminaires a different appearance and color based on the natural oxidation that the materials show and which can also vary according to the place of installation. blown glass: handcrafted products can sometimes have variable colors, thicknesses and finishes which confirm their uniqueness but which fall within our quality standard.
10.2 all "vesoi" trademarks, figurative and / or shape trademarks, present on products, related accessories and / or packaging, as well as all illustrations, images and logos protected by copyright, and, more generally, all the intellectual property rights relating to the products are and will remain the exclusive property of vesoi.

11. applicable law and competent court

11.1 these general conditions and, consequently, the contracts concluded with consumers are governed by Italian law (in particular, the consumer code and legislative decree no. 70 of April 9, 2003, "e-commerce decree") and must be interpreted on the basis of it.
11.2. disputes arising from the interpretation, validity and / or execution of these general conditions will be devolved to the jurisdiction of the judge of the place of residence or domicile of the consumer.

12 contacts and information

12.1 for further information and assistance on the site or on how to purchase online, the consumer can contact vesoi at the e-mail address [email protected]